Terms and Conditions
TNT Outdoor Adventures Inc. (“the Company”) accepts your (“the Customer”) booking under the following terms and conditions.
These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with TNT Outdoor Adventures Inc. (‘us’, ‘we’ or the ‘Company’) in respect of the relevant trail tour to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any questions.
Within these conditions, ‘you’ and ‘your’ means all persons named on the booking. By making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking.
We aim to ensure that the information and prices in our brochures and on our website are accurate; however occasionally changes and errors occur and we reserved the right to correct details in such circumstances. All trail tours are sold subject to availability.
Bookings can be made via our website, or by contacting us by email at email@example.com
Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking confirmation will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.
Changes by the lead “person” named on the booking
If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.
Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below.
Changes by us
While the Company shall do everything reasonably possible to provide your trail tour itinerary and details as planned, the Company reserves the right to alter itineraries, or transport if required to do so. The majority of any such alterations will be minor and we will try to advise you of them at the earliest possible date.
In the unlikely event, however, that we are required to significantly alter a material part of your trail tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled
- to take an alternative tour, if we are able to offer that, or
- to cancel your booking and obtain a full refund of all monies paid by you.
Please be aware that the nature of travel involves risks and unpredictable weather and trail conditions and we cannot, therefore, guarantee any departure or arrival times at any particular points of a trail tour itinerary.
Cancellation by you
If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.
If notice of cancellation is received more than two weeks in advance of the scheduled start time, there shall be a full refund, less the cost of credit card processing fee/ administration fee (currently at 8% of total).
If notice of cancellation is received more than one week in advance the scheduled start time, there shall be a refund of 50%, less the cost of credit card processing fee/ administration fee (currently at 8% of total).
If notice of cancellation is given less than one week in advance of the scheduled start time, there shall be no refund.
Cancellation by us
We will only cancel trail tours due to unforeseeable circumstances which are beyond our control or which might affect your safety. If we cancel your tour then we will provide an alternative tour of equivalent or superior quality. We reserve the right to substitute an alternative tour of equivalent or superior quality.
You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.
Refusal of Travel
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company reserves the right to refuse travel to any persons suspected of drug or alcohol use as our policy is zero tolerance. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.
In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that passenger or to any person travelling with them.
TNT Outdoor Adventures Inc. respects your right to privacy on the Internet and in our personal interactions with our customers. We do not disclose any personal information about users of this site or divulge the names of our customers without their express prior consent unless otherwise required by law.
As a private business operating in Canada, we are required to follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and take measures to ensure all staff are knowledgeable about the law and its application (https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/).
Like millions of other websites, we use Google Analytics to capture data about visitors to our site. Use of this software allows us to better understand who our visitors are for better use of marketing efforts. Our use of Google Analytics falls within the bounds of the Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html).
If you have any questions or concerns about our use of your personal information, please advise us at firstname.lastname@example.org