TNT Outdoor Adventures Inc. (“the Company”) accepts your (“the Customer”) booking under the following terms and conditions.
General
These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with TNT Outdoor Adventures Inc. (‘us’, ‘we’ or the ‘Company’) in respect of the relevant trail tour to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any questions.
Within these conditions, ‘you’ and ‘your’ means all persons named on the booking. By making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking.
We aim to ensure that the information and prices in our brochures and on our website are accurate; however occasionally changes and errors occur and we reserved the right to correct details in such circumstances. All trail tours are sold subject to availability.
Booking Process
Bookings can be made via our website, or by contacting us by email at info@tntoutdooradventures.ca
Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking confirmation will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.
Custom and multi-day tours may require a planning deposit of $500 per person to reserve your space and accommodations.
Changes by the lead “person” named on the booking
If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.
Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below.
Changes by us
While the Company shall do everything reasonably possible to provide your trail tour itinerary and details as planned, the Company reserves the right to alter itineraries, or transport if required to do so. The majority of any such alterations will be minor and we will try to advise you of them at the earliest possible date.
In the unlikely event, however, that we are required to significantly alter a material part of your trail tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled to take an alternative tour, if available, or to cancel your booking and obtain a full refund of all monies paid by you.
Please be aware that the nature of travel involves risks and unpredictable weather and trail conditions and we cannot, therefore, guarantee any departure or arrival times at any particular points of a trail tour itinerary.
Cancellation Policy
Cancellation by you
If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.
If notice of cancellation is received more than 21 days in advance of the scheduled start time, there shall be the full refund less an administration fee.
If notice of cancellation is received between 21 – 14 days in advance the scheduled start time, there shall be a refund of 50% less an administration fee.
If notice of cancellation is given less than 14 days in advance of the scheduled start time, there shall be no refund.
Cancellation by us
We will only cancel trail tours due to unforeseeable circumstances which are beyond our control. The performance of such obligation shall be excused and we shall not be liable for any expenditure, liability or loss incurred by you. If we cancel the tour an alternative tour of equivalent or superior quality will be provided. We reserve the right to substitute an alternative tour of equivalent or superior quality. If we cancel the trail tour for any other reason, you shall be entitled to a refund of all fees paid to TNT Outdoor Adventures Inc.
Cancellation of Custom Tours / Multi-day tours
The cancellation policy will vary depending on which booking you request which will be highlighted in emails prior to booking.
We recommend TUGO for travelers from Canada, or CSA Travel for those from the United States, if you wish to secure trip cancellation insurance once your adventure is confirmed.
Missed Departures
You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.
Refusal of Travel
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company reserves the right to refuse travel to any persons suspected of drug or alcohol use as our policy is zero tolerance. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.
In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that passenger or to any person travelling with them.
Privacy Policy
TNT Outdoor Adventures Inc. respects your right to privacy on the Internet and in our personal interactions with our customers. We do not disclose any personal information about users of this site or divulge the names of our customers without their express prior consent unless otherwise required by law.
As a private business operating in Canada, we are required to follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and take measures to ensure all staff are knowledgeable about the law and its application (https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/).
Like millions of other websites, we use Google Analytics to capture data about visitors to our site. Use of this software allows us to better understand who our visitors are for better use of marketing efforts. Our use of Google Analytics falls within the bounds of the Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html).
If you have any questions or concerns about our use of your personal information, please advise us at info@tntoutdooradventures.ca
Promotional Materials
I agree that participating in a TNT Outdoor Adventures Inc. trail tour constitutes permission for TNT Outdoor Adventures Inc. to use my likeness in promotional materials.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
If you have any questions or concerns about our use of your personal information, please advise us at info@tntoutdooradventures.ca
